Refund and Return Policy
Damaged or defective order
You may request a refund or return on an order up to 14 calendar days after receiving your order.
Please see the relevant section below for information on specific requirements or terms for a refund or return.
Request a refund or return by clicking here.
If your order arrives with damaged or defective parts or pieces, please take clear photos of the damaged parts and open a refund/return request (here).
You may choose to have the damaged / defective parts replaced at no cost or refunded, please indicate your preference in the refund request form.
Returns
For orders without damage or defect, you may return your order for any reason. Please open a refund/return request (here).
Returns will only be accepted if the returned products are complete and undamaged when we receive them.
You are responsible for shipping the order back to us at your expense.
After we receive and verify the returned package, we will issue a refund to you for the returned products.
Partial Refunds and Returns
If you are requesting a refund or return for only some products in an order, we will not refund the original shipping cost.
If you are requesting a refund or return for a complete order, the original shipping cost will be refunded as well. Note that for returns you are still responsible for shipping the order back to us at your expense.
Incorrect or Missing Items
If your order arrives with incorrect or missing parts, please open a refund/return request (here).
You may choose to have the incorrect or missing parts replaced at no cost or refunded, please indicate your preference in the refund request form.
Custom Orders
Custom orders are not eligible for returns.
Damaged, defective, incorrect, or missing parts of custom orders are still eligible for replacement or refund as outlined above.
Final Sales
Any item listed as a Final Sale is not eligible for a refund nor return.
These items are sold as-is at the buyer’s risk.